Shipping & Returns
Every order leaves our shop in Quebec City, packed by the same people who string the racquets. Here is exactly what you pay, how it travels, and how long it takes. We ship across Canada.
Shipping rates
- Free shipping on orders of $50 or more (before taxes), anywhere in Canada.
- Under $50: a flat $10.
- Express — typically 2 to 4 business days: $17.50, selectable at checkout.
One exception: cases of tennis balls carry a fixed $10 shipping fee each and are not eligible for free shipping, unless a promotion states otherwise. Balls sold individually are not affected.
How long it takes
Two things happen: we prepare your order, then a carrier delivers it.
- Preparation: orders placed on a business day before 3 PM (Eastern) are packed the same day or the next. Orders placed on a weekend are prepared Monday. If an item has to come from a supplier, we tell you by email — we do not leave you guessing.
- Delivery, once the parcel is on the road: typically 1 to 2 business days in Quebec and Ontario, 2 to 5 business days elsewhere in Canada.
These are estimates, not guarantees. Once a parcel is handed to a carrier, its progress is outside our control. Weather, road conditions, peak season and carrier backlogs can add days. We will always tell you what we know, and we will chase a carrier on your behalf — but we cannot be held responsible for a delay caused by them.
Who carries your order
For each order we choose the carrier that is fastest and most reliable for your address. Depending on where you live, your parcel travels with ICS Courier, Canada Post, UPS, GLS, Nationex, Purolator, FedEx or Intelcom.
Tracking
The moment your shipping label is created, you receive your tracking number by email — and by text message if you gave us a mobile number. You do not have to ask for it, and you do not have to chase us.
If something looks stuck, write to info@tennisprosport.com with your order number. A real person answers, usually the owner.
Returns
You have 30 days from the day you receive your order to return an item.
- Bought at regular price: full refund, and we pay the return shipping — we email you a prepaid label.
- Discounted under 40%: store credit or exchange within 30 days. Return shipping is at your expense.
- Discounted 40% or more: final sale. No return, exchange or refund.
To be accepted, an item must come back in its original packaging, with tags intact, in new condition, with the invoice or order number. For a racquet or paddle, the plastic must still be on the grip. Every return is inspected at the store before a refund is issued.
Some items cannot be returned: racquets strung to your specification, racquets with the grip plastic removed, strings already installed or reels that have been opened, shoes worn outdoors even once, worn clothing, gift cards, and special-order items.
The complete terms are in our Return & Refund Policy.
A wrong or damaged item
If you receive the wrong item, or it arrives damaged, photograph the item and the packaging and email info@tennisprosport.com with your order number. We fix it at our expense — you do not pay to correct our mistake.
Tennis ProSport
2330 chemin Sainte-Foy, local 102, Québec (QC) G1V 1S5
418 380-0775 · info@tennisprosport.com
Open 7 days a week