Questions, worries, doubts? Check our list of frequently asked questions about the shop — and feel free to contact us if anything is missing.
General questions
Are the prices displayed on the website the same as in the store?
The prices displayed on our website are the same as in our physical shop. However, you may find online-only promotions that are not available in store.
Delivery
Can I track my delivery?
Yes. A tracking number is sent to you by email as soon as your order is shipped, when available from the carrier. Our standard delivery time is 2 to 3 business days within Canada. If your shipment has not arrived within this period, please contact our customer service.
Delivery delay
Standard delivery time is 2 to 3 business days. This includes order preparation and shipping. For a special order, delivery may take slightly longer.
Shipping methods and rates
We ship with UPS and Canada Post. Free shipping on every order over $100 CAD within Canada. Below $100 CAD, a flat shipping fee applies (calculated at checkout). U.S. orders are subject to carrier rates calculated at checkout.
Do you ship to the United States?
Yes. We currently ship within Canada and to the United States only. We do not ship outside these two countries at this time.
What forms of payment are accepted?
We accept Visa, MasterCard, American Express, Discover, Apple Pay, Google Pay and PayPal.
Orders
I did not receive the right item — what should I do?
If you receive an item that does not match your order (wrong size or wrong product), please contact our customer service. Have your order number ready and identify the items concerned. Our team will guide you through the next steps.
What if the product is damaged?
If the product arrives damaged, take photos of the item and the packaging, then contact customer service. We will guide you through the resolution process.
Can I return an item?
Yes. Returns are accepted within 30 days of purchase. Items must be unused and in their original condition with all original tags and packaging. Processing time for returns is typically 2 to 4 weeks. Please refer to our Return and Refund Policy page for full details.
Exceptions on returns
Personalized items, strung racquets, and used grips/overgrips are non-returnable and non-refundable, except in case of manufacturing or material defects. For assistance, contact customer service.
How do I use a promotional code or coupon code?
Enter your code in the dedicated field during checkout. The discount will be applied immediately and shown when you confirm your order.
How do I modify or cancel my order?
Orders are processed immediately after payment, so cancellations and modifications are not possible once paid. Please review your order details carefully before confirming. For urgent changes, contact our customer service immediately at info@tennisprosport.com.
I would like to place an order for a school, municipality or institution
For all corporate or institutional orders, please contact us directly at info@tennisprosport.com or call 418 380-0775. We offer dedicated quotes and bulk-order support.
Do I need to create an account?
No account is required. Add items to your cart and check out as a guest by entering the required shipping and payment information.
Why are some product descriptions incomplete?
We do our best to provide complete information for every product. If you need additional details on a specific item, contact customer service at info@tennisprosport.com and we will respond as soon as possible.
Stringing service
Do you offer a racquet stringing service?
Yes. Tennis ProSport offers a professional in-shop stringing service for tennis, badminton and squash racquets. See our Stringing service page for details, pricing and turnaround time.
Contact us
Tennis ProSport
2330, chemin Sainte-Foy, local 102
Québec (QC) G1V 1S5
Phone: 418 380-0775
Email: info@tennisprosport.com
Open 7 days a week.