Privacy Policy

Tennis ProSport

2330 chemin Sainte-Foy, Local 102, Québec QC G1V 1S5
418 380-0775 · info@tennisprosport.com

Privacy Policy

Last updated: May 21, 2026

Tennis ProSport (operated by 12919885 Canada Inc., business address: 2330 chemin Sainte-Foy, Local 102, Québec QC G1V 1S5, Canada) is committed to protecting the privacy of our customers. This Privacy Policy explains how we collect, use, and safeguard your personal information.

Information We Collect

When you place an order, create an account, or contact us, we may collect: name, email address, postal address, phone number, payment information (processed by Stripe and Sezzle — not stored on our servers), order history, and browsing data via cookies.

How We Use Your Information

  • To process and ship your orders
  • To respond to your customer service inquiries
  • To send you promotional emails (only if you opted in — you can unsubscribe anytime)
  • To improve our website and product offerings
  • To comply with legal obligations (Quebec Law 25, Canada PIPEDA)

Sharing of Information

We never sell your personal information. We share data only with:

  • Payment processors (Stripe, Sezzle) to complete transactions
  • Shipping carriers (Canada Post, UPS, Purolator) to deliver your orders
  • Google Analytics & Google Ads for anonymized website analytics
  • Email service provider (MailerLite) if you subscribed to our newsletter
  • Legal authorities if required by law

Your Rights (Quebec Law 25)

You have the right to:

  • Access the personal information we hold about you
  • Request correction of inaccurate information
  • Request deletion of your information (subject to legal retention requirements)
  • Withdraw consent at any time
  • File a complaint with the Commission d'accès à l'information du Québec

To exercise these rights, contact our privacy officer:
Jean-Michel Guimond, Owner
Tennis ProSport / 12919885 Canada Inc.
2330 chemin Sainte-Foy, Local 102
Québec QC G1V 1S5
Email: info@tennisprosport.com
Phone: 418 380-0775

Cookies

Our site uses cookies for shopping cart functionality, analytics (Google Analytics), and remembering your preferences. You can disable cookies in your browser settings, though some site features may not function properly.

Data Retention

We retain personal information only as long as necessary for the purposes described above, or as required by Quebec/Canadian law (typically 7 years for tax records).

Security

Our website uses SSL/HTTPS encryption. Payment data is handled by PCI-DSS compliant processors. We implement reasonable safeguards but no system is 100 % secure — in the event of a data breach, we will notify affected users as required by law.

Changes to This Policy

We may update this Privacy Policy periodically. Material changes will be posted on this page with the updated "Last updated" date.

Contact

Questions about this Privacy Policy: info@tennisprosport.com · 418 380-0775.