Black Knight HEX Phenom

Tennis ProSport Return, Exchange, and Refund Policy 

  1. Return and Refund Period 

Customers can return their purchases within 30 days from the date of purchase. Returned items must be in their original condition, unworn, and with all tags attached. Upon satisfactory inspection, a refund will be issued to the original payment method used at the time of purchase. 

  2. Final Sale Items 

Products that are discounted by 30% or more are considered final sale and are not eligible for return or exchange. This policy is in place to ensure that our customers receive the best possible prices on clearance items, while also maintaining fairness in our returns process. 

  3. Return Shipping Costs for Sale Items 

The cost of return shipping for sale items is the responsibility of the customer. We recommend choosing a reliable shipping carrier to ensure the safe return of your items. Please be aware that shipping costs are non-refundable. 

  4. Non-Returnable Items 

Certain items are not eligible for return or exchange. This includes balls, shuttlecocks, strings, and demo items. These products are considered final sale and cannot be returned due to hygiene and quality control reasons. 

  5. Shoe Return Policy 

Shoes purchased in multiple models of the same size, or within half a size to one size larger for fitting purposes, can be returned at the customer’s expense, even if purchased at regular price. This policy allows customers to find the perfect fit while ensuring that returned shoes remain in pristine condition for future customers. 

  6. Non-Refundable Shipping Fees 

Shipping fees are non-refundable at all times. This policy applies to all shipping costs incurred during the purchase and return process. 

  7. Return Shipping Label 

A return shipping label will be provided by us upon request. The cost of the return shipping label will be deducted from your refund. This ensures a streamlined and hassle-free return process. 

  8. Condition of Returned Products 

Returned products must be in their original condition, unworn, with tags still attached. Rackets cannot be returned if the protective plastic on the handle has been removed. Returns will not be accepted if this condition is not met, ensuring that all returned products are in a resalable condition. 

  9. Responsibility for Return Costs 

Customers are responsible for all return postage, customs fees, taxes, and other charges associated with the return. We strongly recommend contacting the chosen carrier to minimize these fees and ensure a smooth return process. 

  10. Online Purchase Returns 

Online purchases can only be returned online or at our main store located on Chemin Ste-Foy. This policy is in place to ensure that returns are handled efficiently and in accordance with our store’s guidelines. 

  11. Shoes Condition 

Shoes must not be used or worn and must be returned within the stipulated period in their original box, placed inside a secure delivery box. This ensures that returned shoes remain in excellent condition for future customers. 

  12. Rackets Condition 

Rackets must be returned in their original packaging, including the protective plastic on the handle, and in the original delivery box. This policy ensures that returned rackets are in perfect condition for resale. 

  13. Clothing Condition 

Clothing must not be worn under any circumstances, and the price tag must remain attached. This policy maintains the integrity and quality of our clothing products for future customers. 

  14. Non-Exchangeable and Non-Returnable Items 

Gift cards, demo items, balls, shuttlecocks, strings, used products, worn products, and worn-out products are not eligible for exchange or return. This policy is in place to ensure the highest standards of hygiene and quality control for our customers.