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Ex: Shipping and return policies, size guides, and other common questions.
SHIPPING FEE:
Free shipping* all over Canada and the USA for orders over CA$ 90.
* Tennis ball cases have an extra shipping fee.
HANDLING AND SHIPPING TIME:
Estimate 24hrs for handling time, the handling time can be more depending the producs in the order. For shipping address in the East and middle part of Canada and USA, estimate around 1 to 5 days. If you live in the West part of Canada or USA the shipping time will be around 3 to 7 days.
FINAL SALE
All product sell with a deal of 35%Off or more is a final sale. It's not possible to ship the product back to us. Usually a tag Final Sale will be add to the product.
FREE RETURN**
To make a return, please contact us by email within 30 days from the confirmation of your purchase, at the following address: info@tennisprosport.com, specifying your full name, your order number as well as the reason for the return.
We will then send you a return label. Return fees may apply under certain conditions.**
To return an item, it must be unused. It must be in its original packaging with all original tags still attached.
Racquets must remain in their plastic on the handle to be returned.
Stringed racquets can be returned but a fee of $ 15 + tx will be deducted from the refund. The string is not refundable.
Gift cards and items marked “final sale” are not exchangeable or refundable.
Free return is only availbale for product sell at regular price. If you buy a product in sale, we can charge a 10$ fee for the return label.
START THE RETURN PROCESS
Contact us now: info@tennisprosport.com
** Certain conditions apply. Free return for regular priced products. Return fees of $ 9.99 may apply for products purchased at discount or for distant regions of Canada or the USA.
*** Tennis ProSport does not guarantee that returned items will be refunded or exchanged if the package is damaged in transit or shows obvious signs of usage.
**** Tennis ProSport is not responsible if your package is lost in transit.
REFUND
Once the item is returned, our team inspects it to make sure it can be refunded. If the item has not been used and is in its original condition, we proceed to the refund. If your item cannot be refunded, we will contact you to notify you. The refund will be applied on the original payment method you used. It may take up to seven business days for the refund amount to be deposited into your account.
REPLACEMENT
We can replace items which are defective or damaged upon receipt of your package. A used item cannot be replaced.
