Frequently Asked Questions

Questions, worries, doubts? Check out our list of frequently asked questions about the shop, and see if we're happy with your answers!

 

 

General questions

Are the prices displayed on the site the same as in the store?

The prices displayed on our website are the same as in our physical shop. However, you can find promotions for online purchases that you will not find in stores.

 

Delivery

Can I track my delivery?
At the moment, the delivery tracking is not available. Our delivery times are 2 to 3 business days, if your shipment has not arrived within this time, contact our customer service.


Delivery delay
Delivery times are 2 to 3 working days. This delay includes the preparation of your order and shipping to your home. For a special order, the delay may be slightly higher.


Shipping methods and rates
We use UPS and Canada Post to ship the order. Every order over 75$ is shipping free. 


Do you ship to the United States?
Yes, we are shipping to the United States and Canada. We are not supporting other country for the moment.


What are the forms of payment accepted?
We accept VISA, MasterCard and American Express credit cards.

 

Order 

I did not receive the order article, what to do?
If upon receipt of your order, you receive an item that is not right, whether the bad size or just not what you ordered. Contact our customer service and make sure you have your purchase order and identify the item (s) that do not comply with your original order. Our agent will look with you the procedure to follow.


What to do if the product is damaged?
If the product is damaged when you receive it, take pictures of the item and contact customer service. We can guide you in the steps to take from this moment.


Can I return an item?
If the item received does not suit you, you can return it to us within 30 days of purchase. Only unused items and in their original condition will be accepted.

The return period of articles varies between 2 and 4 weeks. You can always contact customer service for more details.

Exceptions on returns

Personalized items can not be returned and / or refunded except in case of manufacturing or material defects. In such cases, you may contact customer service by phone or email for assistance.


How to use a promotional code or coupon code?
To use a promotional code or coupon code, you must enter your code when you checkout. You will find a place reserved for this purpose. Once the code is entered, the discount will be displayed when you confirm your order which is the last step in the purchase process.


How to modify or cancel my order?
Since the order is processed immediately after payment, it is not possible to cancel or modify an order when payment has been made. Make sure your order information is accurate. You can always contact our customer service by phone or email at info@prosportqc.com.


I would like to place an order for a school, municipality, institution ...
For all commercial orders, please refer to our corporate page. You will have all the information and contact information.


Do I have to open an account?
There is no need to open an account on our online store. Choose your items and proceed to checkout by filling in the necessary information. The items will be shipped to you later.


Why is the description of some products devoid of information?
Some articles do not offer any additional information. Our team always tries to put as much information as possible for each product, rest assured that if we get more information about a product, they will be put online as soon as possible. However, for additional information about a product, contact Customer Service at info@prosportqc.com.